In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 16:00 PDT
Scheduled - Thinkific will be performing an upgrade on our systems on the 25th April, 4 PM - 7 PM Pacific. We expect minimal duration for this improvement of under 4 minutes (Most likely 1-2 minutes) of degradation, but please be aware it could take longer. We will make updates to this notice as we progress through the upgrade
Apr 25, 202416:00-19:00 PDT
Welcome to Thinkific’s status page. Check here for the most up to date information about our system health in the status indicators below. We consistently update this page to ensure you can easily follow what’s going on.
PLEASE NOTE: Status changes on this page reflect full system-wide changes and not individual issues with course sites.
Landed on this page and not sure who we are? Allow us to introduce ourselves. Thinkific is the #1 platform for creating, selling, and marketing online courses on your own website. We give you all the tools and technology you need (with the best support team in the industry) to grow your business and build the online course of your dreams!
Resolved -
This incident has been resolved! Some issues that users would have experienced include: - Seeing an error after a payment was processed and delay in seeing the user created and enrolled in the appropriate product - Delays in Zap triggering due to the event not processing - Bulk enrollments failing to process promptly - Delays in creating a new user - Delays in seeing a new order in the order report - Delays in video processing - Delays in receiving an email notification as a site admin or student and overall latencies.
All systems are fully operational! We appreciate your patience during this incident and apologies for any inconvenience this might have caused.
Apr 20, 13:09 PDT
Update -
A fix has been implemented and we are monitoring the results. Our backlog of events is still processing. We will keep you updated!
Apr 20, 09:44 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 20, 07:55 PDT
Identified -
The issue has been identified and a fix is being implemented.
Apr 20, 07:15 PDT
Investigating -
We are currently investigating an issue with the Thinkific app. Users may notice a delay in processing orders, email notifications not sending, slowness with bulk enrollment, video uploads/processing issues and others.
Apr 20, 06:23 PDT
Resolved -
Thinkific was a little slow serving requests for a small period of time. Our engineers identified the problem, implemented a fix and everything is now back to normal. Sorry for any inconvenience caused, and thanks for your patience!
Apr 15, 13:42 PDT
Update -
A fix has been implemented and we are monitoring the results - please note video uploads at this time may take a bit longer to process.
Apr 12, 11:05 PDT
Monitoring -
The issue has been identified and videos are progressively processing. Wistia is working through the backlog of videos.
Apr 12, 11:04 PDT
Identified -
We have identified an issue with our third-party video service provider, Wistia, affecting users' ability to upload and process videos. Users may experience delays with video processing.
Apr 12, 09:56 PDT