Students cannot access certificates from their "My Account" page

Incident Report for Thinkific

Resolved

This incident has been resolved.

Posted Apr 26, 2021 - 12:50 PDT

Identified

Some students are currently not able to access and view certificates from their "My Account" page.

We have identified the cause of the issue and will be implementing a resolution.

Students can still access issued certificates from within the Course Player. Site Owners and Site Admins are also able to see and share the direct certificate URL with students- learn how to do so here: https://support.thinkific.com/hc/en-us/articles/360049252673#sharing

Posted Apr 25, 2021 - 18:28 PDT

Update

We are continuing to investigate this issue.

Posted Apr 25, 2021 - 18:24 PDT

Investigating

Some students are currently not able to access and view certificates from their "My Account" page. Our engineers are aware of the problem and are investigating it.

Students can still access issued certificates from within the Course Player. Site Owners and Site Admins are also able to see and share the direct certificate URL with students- learn how to do so here: https://support.thinkific.com/hc/en-us/articles/360049252673#sharing

Posted Apr 25, 2021 - 17:16 PDT

This incident affected: Thinkific Application.