This incident has been resolved! Some issues that users would have experienced include: - Seeing an error after a payment was processed and delay in seeing the user created and enrolled in the appropriate product - Delays in Zap triggering due to the event not processing - Bulk enrollments failing to process promptly - Delays in creating a new user - Delays in seeing a new order in the order report - Delays in video processing - Delays in receiving an email notification as a site admin or student and overall latencies.
All systems are fully operational! We appreciate your patience during this incident and apologies for any inconvenience this might have caused.
Posted Apr 20, 2024 - 13:09 PDT
Update
A fix has been implemented and we are monitoring the results. Our backlog of events is still processing. We will keep you updated!
Posted Apr 20, 2024 - 09:44 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2024 - 07:55 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 20, 2024 - 07:15 PDT
Investigating
We are currently investigating an issue with the Thinkific app. Users may notice a delay in processing orders, email notifications not sending, slowness with bulk enrollment, video uploads/processing issues and others.