Thinkific.com website is down

Incident Report for Thinkific

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 17:25 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 13, 2023 - 13:53 PDT

Identified

We are currently aware of a hosting issue impacting www.thinkific.com and others areas of the Thinkific app. We are working with our hosting providers to resolve this.

Other possible manifestations of this outage include:
- Videos taking longer to process when uploading in the video library
- Thinkific Payments: Users may experience a delay in payment processing for purchases and refunds
- Partner Portal: Some partners may experience login difficulties and difficulties creating new accounts
- Mobile app experiencing degraded performance
- Some zaps may not run as expected

You can follow along with AWS' own status page here:

https://health.aws.amazon.com/health/status

Posted Jun 13, 2023 - 12:44 PDT

This incident affected: Thinkific.com and Thinkific Partner Portal.